Creating a FILIGRANA-TE account enhances your shopping experience and helps us speed up your ordering process. It also allows you to view your order history and even update your account settings.

To change data in your account, click on My Account where you can change all your personal information and view your orders.

If you cannot access your account, please follow these steps: Confirm that you are using the same email and password with which you registered; If you don't remember your password, click on “Forgot your password?” and enter your email address. We will send you an email to remind you of your password.

If you have any questions about FILIGRANA-TE products and/or services, please send an email to filigranatebycg@outlook.pt .

We recommend that you always have the most up-to-date version of your operating system (e.g.: Windows, OSX) and search engine (e.g.: Safari, Firefox, Internet Explorer). If problems persist, contact us via email at filigranatebycg@outlook.pt and provide the following information: Problem details; Error message images; What search engine and operating system version are you using?

We are very sorry that you want to delete your account. We ask that you send an email to filigranatebycg@outlook.pt and request the deletion of your account. Please make sure you are sending this request using the same email address you registered with so that we can verify its authenticity.

For any clarification related to FILIGRANA-TE, please contact us via the chat available on our website, or email filigranatebycg@outlook.pt .

Filigrana-te currently ships to Mainland Portugal, Madeira Archipelago and Azores Archipelago (via Registered CTT).

FILIGRANA-TE silver and gold products are contrasted by Imprensa Nacional – Casa da Moeda (INCM). Company responsible for authenticating precious metal artifacts. This long-standing task is carried out, nowadays, in modern laboratories certified by the Portuguese Institute of Accreditation, which guarantees, in terms of legal hallmarks (contrasts), that a product has the correct amount of platinum, gold or silver. Pure platinum, gold or silver are too malleable to be turned into jewelry or utensils. Therefore, metal alloys are created that allow them to reach sufficient hardness to be worked. The amount of precious metal used in each alloy is called the purity of the alloy. Purity is calculated as 1000 parts by weight of the alloy. For example, 750/1000 gold means that in the alloy of 1000 parts, 750 are pure gold. The old designation of “karat” is also used in gold (pure gold is 24 carats (K)). The precious metal alloy with which the articles are produced is tested in accordance with the legislation that defines the purity of metals. After testing, quality is guaranteed by applying a puncture (contrast) to the object. Below you can see the hallmarks used to identify silver or gold items. Hallmarks originally appeared in the United Kingdom and were a seal that indicated the origin of the jewelry. In the United States, the equivalent to the origin hallmark is the creator's hallmark, and in Denmark the equivalent is the responsibility hallmark. In Portugal, all articles in platinum, gold or silver must have two more hallmarks, the distributor/producer's mark and the National Assay Office's mark, which guarantees, once again, the quantity of noble metal used in the alloys. See the Instituto Nacional Casa da Moeda/ Contrastarias/ Brand tables at: https://www.incm.pt/portal/uco_contrastaria.jsp Consult the daily price of precious metals Outo and Silver at: http://pt.bullion-rates.com/silver.htm The buyer may, in case of doubt about the authenticity of the marks, resort to the services of Assay Offices for verification purposes.

FILIGRANA-TE currently accepts the following payment methods: - Bank transfer; - MB Way. Payments must be made within a maximum period of 48 hours after receiving the confirmation email. ​

To place an order, select the items you want and add them to your shopping cart. Once your selection is complete, follow the instructions on the page to complete your order. You must create an account or register for an existing account. As soon as you complete your order, you will receive an automatic email confirming it.

Once you have completed your order, you will receive a confirmation email. All personal and payment information will be verified and, after validation of compliance, it will be issued.

Fortunately, our orders are processed very quickly. Therefore, after receiving the confirmation email, your order can no longer be corrected.

Fortunately, our orders are processed very quickly. Therefore, it is not possible to make any changes to the billing address after submitting your order.

Fortunately, our orders are processed very quickly. Therefore, it is not possible for FILIGRANA-TE to change the delivery address.

During busy periods, you may place an order for items that are not currently available. In this case, FILIGRANA-TE reserves the right to cancel the order. Payment will be returned to you using the same method in which it was made. We apologize for any inconvenience.

We regret the situation. Please contact us via the chat available on our website or email filigranatebycg@outlook.pt .

As a retail business, our prices may be changed without prior notice. Therefore, we do not refund the difference in value.

Your order is protected by VeriSign, which ensures the protection of more than 500,000 network servers around the world through strict encryption and authentication. VeriSign is the leader in Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce pages and communications between websites, intranets and extranets.

Your order is sent via CTT, only by registered mail. - Home delivery – When your order is dispatched, you will receive a notification via email and SMS indicating the expected delivery date and tracking code. If the customer is not at the address indicated to receive the order, a receipt notice will be left in the mailbox that you will have to use to collect the order at the CTT counter referred to in that same notice. ​ ​

FILIGRANA-TE currently delivers to mainland Portugal, Madeira Archipelago and Azores Archipelago (via CTT).

The order will be delivered between 2 and 14 working days in mainland Portugal and the Archipelagos, as long as payment is made by 2pm on the day the order is submitted. During the current situation of restrictions imposed by COVID-19, delivery times may be longer. FILIGRANA-TE is not responsible for delays beyond its control.

Your items will be individually packaged in their respective official FILIGRANA-TE brand cases. If you would like to receive your jewelry in a single gift box, please indicate it in the “Items to Gift” field.

When your order is submitted you will receive a confirmation email.

When your order is submitted you will receive an email with confirmation. To check the status of your order, access “My Account/My Orders”.

If for any reason you are not completely satisfied with your purchase at FILIGRANA-TE, please return it to us. You can return any item purchased from FILIGRANA-TE within 14 days of receipt. Shipping costs will not be refunded. When received, all articles are duly analyzed and will only be accepted after checking their compliance.

If you choose to return your products, please follow the following steps: - Complete the Return Form . Include the references of the items you intend to return and indicate the reason for the return. Please note that if the form does not accompany the return, your refund will be issued later, as all the information on it is essential for processing the refund. - Contact FILIGRANA-TE if you need help via the chat available on our website or email: filigranatebycg@outlook.pt . Please have the following information with you: Order number; Items to be returned; Reason why you want to make the return; You will receive an email from filigranatebycg@outlook.pt confirming the conditions of your return; Pack your return and don't forget to include the return form; Send your order and keep proof of shipping; We will process your return and issue a refund as quickly as possible. The refund may take 5-10 business days to be available in your account, so we suggest you contact your bank directly for more information. ​

Returns can be made within 14 days after the date of purchase. For more information, see the Returns Policy.

Responsibility for damage or loss of returns cannot be attributed to FILIGRANA-TE. Please contact your chosen delivery service.

To exchange an item purchased at FILIGRANA-TE, you must proceed in accordance with our Returns Policy. Exchanges are limited to existing product stock at the date of processing.

If the advertised promotion aims to offer some good or product and the Customer exercises their right to withdraw or return the item purchased, this act also involves the return of the item on offer. When received, all articles are duly analyzed and will only be accepted after checking their compliance.

The FILIGRANA-TE guarantee is valid for 2 years from the date of purchase and its scope does not affect the consumer's rights established in Decree Law 67/2003 of April 8, as well as the changes introduced by Decree. Law 84/2008 of May 21st. During the warranty period, the product that presents a manufacturing defect will be repaired free of charge or will be replaced with a similar model in cases where repair is not possible. The buyer will have to present the non-conforming item together with the purchase invoice. Materials subject to breakage (e.g.: murano beads, crystals, pendants and sapphire glass), loss, theft, deterioration, oxidation, defects caused by shocks, including deformations caused by daily and/or inappropriate use are excluded from the warranty ( e.g.: rings, slaves and creased mesh), inadequate conservation and cleaning, negligence, improper handling, modifications to the original product, repairs not authorized by the brand, accidents or normal wear and tear and also damage caused by the use of other non-FILIGREE products -TE associated or together with these.

Gold and silver Gold and silver are soft metals that can wear out. These metals can tarnish/oxidize over time, but this process will progress faster if they come into contact with agents such as perfume, chlorine, disinfectant gel, salt water, creams, sunscreens, makeup, skin perspiration, medications excreted through the skin , silver cleaning and polishing agents. This oxidation process depends on your routine care and is therefore not a manufacturing defect. ​ Silver and Gold Meshes The mesh of your bracelets and/or necklaces will, naturally over time, expand by 1-2 centimeters, and this is not considered a manufacturing defect. Take this fact into consideration when purchasing your bracelet. ​ Closing Opening Never open the bracelet with utensils that could force and/or damage the clasp. ​ Losses The loss of any item or part thereof is not covered by the warranty. ​ Breaks Pieces with murano glass, beads with pendants (with or without stones), crystals and sapphire glass are materials subject to breakage and are not covered by the warranty. ​ Oxidation and rhodinated to black Oxidation and black plating disappear over time. This time depends on how the jewelry is treated. The disappearance of oxidation and black plating can be caused by the same factors indicated in Point 1, being considered normal wear and is not a manufacturing defect. ​ Leather and Fabric Leather and fabric are natural materials that require protection and some care. Never use your leather or fabric item in water. It is normal for natural variations in tone to occur; these are merely natural characteristics of the leather or fabric. ​ Stones, Pearls and Enamel Avoid exposing pieces with stones, pearls and enamel to water, high temperatures or cleaning products. Pearls and enamel can only be cleaned with a soft brush or cloth. ​ Annual maintenance Depending on the level of use, it is recommended that your jewelry be examined at least once a year. ​ Cleaning Add a small amount of non-aggressive general cleaning product (e.g. soap) and dissolve in warm water; use a soft toothbrush to clean the jewelry; Dip the piece in clean water. However, you should remember that this cleaning method should never be used on pearl jewelry. Between purchasing the product and annual maintenance, it is recommended to clean your jewelry, however, this is not covered by the warranty and is carried out under a prior quote. ​ Open Rings Rings with an open design are available in different sizes in the collection. They are not adjustable. The damage caused by this change in size is considered improper handling and is not covered by the warranty.

The warranty does not entitle you to replacement or refund for lost or stolen items.

Depending on the damage, your FILIGRANA-TE jewelry may be repaired. For more information, contact us via the chat available on our website or email filigranatebycg@outlook.pt .

Contact us by email to arrange delivery of your jewelry. An assessment will be carried out and, if repairable, it will be sent to our Technical Assistance Center. Within the Warranty Period – During the warranty period, the product that presents a manufacturing defect will be repaired free of charge or will be replaced by a similar model in cases where repair is not possible. Natural wear, discoloration, improper handling and oxidation are not covered by the warranty. Outside the Warranty Period – You will be presented with a quote with the cost of the repair and shipping costs.

Any and all Technical Assistance that is not accompanied by the respective purchase receipt will be presented with a quote with the cost of the repair and shipping costs.